AU Small Finance Bank has initiated an internal and external forensic investigation into a potential data leakage incident involving a third-party software-as-a-service (SaaS) platform used for onboarding vehicle loan customers.
In a November 2 filing with the stock exchanges, the bank said it became aware of the potential incident on October 29, 2026. The platform, hosted and managed by a global third-party vendor, contains customer information collected during vehicle loan onboarding.Based on preliminary findings, the incident may have resulted in data leakage involving some of the bank’s vehicle loan customers, AU Small Finance Bank said.The bank is working with leading cybersecurity firms to ascertain the nature and extent of the potential leakage. Around 28.5 lakh vehicle loan customers have been onboarded through the platform, it said.The lender clarified that its other systems remain unaffected and all services are operating normally. The incident has not impacted its business operations, financial performance or business continuity.The matter has also been reported to regulatory authorities, including the Reserve Bank of India (RBI) and the Indian Computer Emergency Response Team (CERT-In), in accordance with applicable regulatory requirements.The bank said it would continue to monitor the situation and make further disclosures, if required, under regulatory requirements.
